FREQUENTLY ASKED QUESTIONS

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What time is check-in and check-out?

- Check-in: Begins at 4:00 PM on your check-in date.

- Check-out: By 11:00 AM on your check-out date.

Can I Request For An Early Check-In Or Late Check-Out?

Early check-ins and late check-outs are based on availability and while we will do our best to accommodate it, they are not guaranteed. If you would like to request an early check-in please contact our team at (877) 279-1405. For late check-outs, please see one of our front desk team members. If you arrive before your room is ready, we will be happy to store your luggage so you can begin exploring town or enjoying our onsite amenities.

Please note all requests are subject to availability and may incur an additional charge.

What Are The Front Desk Hours Of Operation?

During the peak summer months, our Front Desk is available 24 hours a day. Throughout the off-peak seasons, we shift to a modified service schedule. For the most up-to-date hours during your stay, please check your pre-arrival messaging.

If you plan to arrive after 11pm, please call us at (877) 279-1405 to ensure our front desk team prepares for your arrival.

Where Should I Leave My Room Key(s) When I Check-Out?

As you prepare to check-out, you may drop your key(s) at the Front Desk or leave it in your guest room.

Can I Store My Luggage Before Check-In Or After Check-Out?

Yes, we will gladly store your luggage storage before check-in and after check-out.

Is Breakfast Included In My Room Rate?

Breakfast is not included in the room rate. Guests are welcome to enjoy fresh complimentary coffee in our lobby every morning from 7am -11am, perfect spot to relax and plan the day ahead.

Can a Pack-n-Play Or Crib Be Supplied In My Room If I Am Traveling With An Infant?

Yes, we have pack-n-play cribs available upon request. Please contact us by calling our team at (877) 279-1405 or emailing us at hello-ack@farawayhotels.com, with a minimum of 48 hours notice so we can best plan for your arrival.

Can I Request For A Rollaway Bed To Be Placed In My Guest Room?

Unfortunately, rollaway beds are not permitted due to fire code restrictions. Our team can help you explore additional room options for larger parties, based on availability.

Is The Hotel Wheelchair Accessible

Yes, Faraway Nantucket is wheelchair accessible. Please contact us via phone or email to speak to a reservations team member or hotel specialist who can assist you with any questions by calling (877) 279-1405 or emailing us at hello-ack@farawayhotels.com

Is Wi-Fi Available?

Yes, complimentary Wi-Fi is available in all our public areas and guest rooms.

Did you leave something behind?

Please speak with a member of our front desk team, and we will be happy to assist you in locating your lost item. You can also contact us at (877) 279-1405 or email us at hello-ack@farawayhotels.com

What is the hotel's history?

The Roberts House is a historic estate featuring multiple buildings dating back to 1846. While the primary residence became an inn over 100 years ago, the collection has grown to include several historic landmarks, such as an 1880s Quaker Meeting House. Additions include the Manor, Gate, Hawthorne House and the spacious, multi-bedroom, single family home Federal Suite that sleeps up to six with a full kitchen and dual patios.

When was the hotel last renovated?

The property underwent updates in 2023 with the addition of the Hawthorne House.

Where Is The Hotel Located?

We are located at: 29 Centre Street, Nantucket, MA 02554

Finding Your Way

Faraway Nantucket is accessible only by plane or boat. To learn how to visit Nantucket, reference the following website: Visitor Information | Nantucket, MA

Is Parking Available Onsite?

We are within walking distance from the ferries and the beautiful shops, restaurants, and attractions that make the town a wonderful place to call home during your visit.

Unfortunately, we do not offer parking on the property.

Airlines Services Operating on Nantucket

Cape Air
Phone: 1-800-CAPE-AIR (1-800-227-3247)
Website: www.capeair.com‍

‍JetBlue
Phone: 1-800-JETBLUE (1-800-538-2583)
Website: www.jetblue.com‍

‍Delta Airlines
Phone: 1-800-221-1212
Website: www.delta.com‍

‍Tradewind
Phone: 800-376-7922
Website: www.flytradewind.com

How do I get to the hotel from the Ferry Terminal or Airport?

From Hy-Line Cruises Ferry Terminal :

Total Distance: Approximately 0.3 miles

Total Estimated Walking Time: Approximately 7 minutes

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From Nantucket Memorial Airport (ACK) :

Total Distance: Approximately 3.1 miles

Total Estimated Driving Time: Approximately 12 minutes

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Ride-hailing apps such as Lyft and Uber are also available.

Airport Information

Nantucket Memorial Airport (ACK) is the main airport serving the island. For latest updates, including flight schedules, ground transportation options, and other services, visiting the Nantucket Airport official website is recommended.

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‍Nantucket Memorial Airport
14 Airport Road, Nantucket, MA 02554

Phone Number: (508) 325-5300

Is In Room Dining Offered?

While we do not offer in-room dining, our on site restaurant and bars offer to-go menus. In addition, all guestrooms feature a fully stocked mini bar with a variety of premium snacks and drinks.

Are Beach Towels, Chairs, Or Umbrellas Available For Guest Use?

Faraway Nantucket is happy to provide complimentary beach towels for all our guests.

We also offer a limited selection of beach chairs and umbrellas, available on a first-come, first-served basis to help you make the most of your day in the sun. Simply see our Front Desk team and we will assist with your request.

Are Bicycles Available For Guest Use?

Complimentary bicycles and helmets for guests is on a first-come, first- served basis. Please see our Front Desk team for more information.

Neighboring bike shops are within walking distance that offer a variety of rentals, including options for toddlers. For recommendations or directions, our Front Desk team is always happy to assist.

Does the hotel have a Spa?

While we do not have an on-site spa, we partner with local spas in town that offer a full menu of rejuvenating treatments. For recommendations or directions, our Front Desk team is always happy to assist.

How Do I Make A Reservation At Sister Ship?

Reservations open 30 Days in advance. Please visit Sister Ship for Dinner Service available in the Dining Room & Patio. Our Courtyard which is first-come, first-served.

Change of plans? We ask to please cancel 48-hours prior. Due to high volume, failing to do so will prompt a $50 per person charge for no-show reservations.

Please visit and complete Group & Event Inquiries for large parties of 8 or more.

What Are Sister Ship's Hours Of Operation?

Sister Ship is open from April to mid December. Please visit our website for updated operation hours.

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Does Sister Ship Accommodate Private Events?

Yes! Guests looking to inquire about private events including full buyouts are encouraged to visit Group & Event Inquiries.

What Are Cymbals Cafe's Hours Of Operation?

Cymbals Cafe is open daily at 8am. Please visit our website for updated operation hours.

What Is The Hotel's Pet Policy?

Pets are welcome in our select pet-friendly rooms. Fee is $100 fee per night in the off-season and $150 per night from Memorial Day to Labor Day. Limit of 1 pet per room and guests will be required to sign a waiver at check-in. Reservations for pets must be made in advance - please contact the hotel to let our team know your furry friend will be joining you.

Is Smoking Allowed In The Rooms, Or On Hotel Premises?

Our hotel is a smoke-free environment. Smoking is not permitted in guestrooms or on the hotel premises. Should there be evidence of smoking in your guest room, a $250 fee will be incurred.

What is the Deposit policy?

Reservation is fully pre-paid at the time of booking.

Is there a Resort Fee?

Yes, the hotel has a resort fee of 5% plus tax.

Do I Need A Credit Card To Check In, And Does The Hotel Require A Hold To Guarantee Incidental Charges?

-A valid credit card will be required upon check-in

-A pre-authorization hold of $200 for the duration of the stay is taken at the time of check-in to guarantee any incidental charges. Any unused portion of this hold will be voided and released upon check-out and may take up to 3-10 business days for funds to be restored (ie. will not appear as a refund), depending on your financial institution.

What Is The Hotel's Cancellation Policy?

We offer a clear, tiered approach to cancellations to provide certainty when planning your retreat.

‍Outside 30 Days: If you cancel your booking 30 days or more prior to your scheduled arrival date, your full deposit will be returned to you.

‍Within 30 Days: Cancellations made within 30 days of arrival result in the forfeiture of the entire deposit.

Reservations made within 30 days of arrival are considered non-refundable.

How Do I Make A Reservation?

To make a reservation, please visit Faraway Hotels. Simply select your island destination, find room type and rate options by entering your Arrival and Departure dates, and clicking 'Book a Room'.

Please keep in mind, booking directly lends you the best available rate and our ability to better assist with any modifications or special requests."

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My Plans Have Changed, How Can I Modify Or Cancel My Reservation? (For Reservations Booked Directly On The Hotel Website)

To modify or cancel an existing reservation that was made directly on the hotel website:

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Visit Faraway Hotels, select your island destination, and click 'Book' in the top-right corner of the page. In the panel pop-up on the upper left-hand side, find your existing booking by entering your itinerary, confirmation, and/or item numbers found in your email confirmation OR enter your email address by clicking 'My Bookings'.

Modify your booking as required by clicking 'Edit Dates', 'Edit Room', or 'Cancel Booking'.

Follow the prompts as displayed to submit the change or confirm cancellation..

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Need further assistance? Our reservations team is happy to assist at (877) 279-1405 or email us at hello-ack@farawayhotels.com

My Plans Have Changed, How Can I Modify Or Cancel My Reservation? (For Reservations Booked With An Online Travel Agency Website - Airbnb, Booking.Com, Expedia, Etc.)

To modify or cancel an existing reservation that was made on an Online Travel Agency website, please contact the Online Travel Agency directly.

If you have any questions, please contact our reservation team at (877) 279-1405 or email us at hello-ack@farawayhotels.com

What Are The Accepted Payment Methods?

We accept most major credit cards including Visa, Mastercard, American Express and Discover.

How Can I Book A Block Of Rooms Or Make A Reservation For A Large Group?

Guests looking to inquire about large groups or room blocks are encouraged to submit a request via our Group & Event Inquiry page and a member of our Sales Team will get back to you promptly.